Biller reference

ChantelleG
Switched-on
1 Reply 2297 Views

Hi I’ve recently paid through bpay and I’ve wrote one number of my biller reference wrong I was wondering what happens with that now 

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 2289 Views

Hi ChantelleG,

 

Welcome to the AGL Community!

 

Depending on which number you wrote incorrectly, there is still a reasonable chance that this payment will be allocated to your account. I encourage you to wait at least 48 hours to allow the payment to clear in our system and to then contact our customer service team here to confirm if this was allocated to your account. If it is not, they'll be able to investigate this further for you.

 

Kind regards,

 

Jayden