Bill showing overdue however payment was already made

Joelle
Switched-on
2 Replies 3152 Views

Hi, my gas account is showing overdue but I made the payment 9 days before the bill was due. Can someone please help me?

6 REPLIES 6
NeilC
Powerhouse
1 Reply 3142 Views

Joelle,

 

Sorry this is a forum, not really a complaints page.

 

You need to contact AGL directly to resolve this on

131 245

 

I don't know how you paid but if it was through a bank payment check your bank statement to ensure you paid to the correct account number.

 

Cheers Neil

Simba275
Conductor
1 Reply 3092 Views

Yes, have the same problem. Seems AGL are useless. By the way Neil C if you can't get any sense from AGL. may as well complain here.

NeilC
Powerhouse
1 Reply 3086 Views

Hey,

As stated this is a forum.

No-one can help you other than AGL themselves.

Make sure you have paid the correct account number etc etc as per your bill.

Check your payments received on your My Accounts page.

 

I pay AGL via BPAY every fortnight and they (and my last retailer) never lost a payment.

 

Contact AGL Here .

Select Chat or Phone.

Make sure you have your last bill with you to supply the necessary details

@Joelle Have you resolved your issue?

 

Cheers

Neil

Simba275
Conductor
1 Reply 3074 Views

Complete joke NeilC,I have documented PROOF ,this has been PAID! I woul never recommend AGL to anyone! After ALL the problems I have HAD with them from start to finish!!!Writing this to ON this FORUM so people are aware!!!.

-Nam-
AGL Moderator
0 Replies 3070 Views

Hi Simba275! 

Payments can take up to 2 business days to clear on our end, if your payment was made outside of this time frame, please Contact Us so we can investigate this for you. 

 

Kind regards, 

 

-Nam-

DonWolf
Switched-on
0 Replies 236 Views

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