Bill - direct debit not working

[FionaGillen]

Click Energy used to offer a discount on your next bill if you paid early. AGL threatens a price increase if you don't pay on time.

Also my direct debit is not working even though i was advised in numerous emails I would have to do nothing in the switch from Click Energy to AGL.

Typical big company. Not happy with the transition.. 

[David_AGL]

Hi @FionaGillen , sorry to hear the transition hasn't gone smoothly or you. 

Because this query needs access to your specific account we won't be able to address it through the Neighbourhood community, but I can share the instructions for setting up your direct debit. , which might be helpful in getting it established again.

If you need further assistance, don't hesitate to get in touch with customer service by logging into your account and clicking "Message Us".