Bill Smoothing Average Usage

AlexZ87
Switched-on
2 Replies 12637 Views

Just wanting to know that happens if your bill smoothing average usage begins to increase during the year? Does you account go into deficit or do you weekly payments get adjusted to counter the increase?

 

Thank you

4 REPLIES 4
Ellen1
AGL Moderator
1 Reply 12618 Views

Hi AlexZ87! 

 

Welcome to AGL Community! 

 

Bill Smoothing is designed to adjust every 6 months for any changes in your usage. This means that you will get a review letter with your bills every 6 months advising you of any changes needed. 

 

Thanks

Ellen

Mel9
Switched-on
1 Reply 12499 Views

Hi Ellen, 

 

Does this work the same if your bills arent as much as the bill smoothing payment?

thanks Mel 

-Nam-
AGL Moderator
0 Replies 12480 Views

Hi Mel9! 

That's correct! If your bills are lower than what your bill smoothing amounts are, you'll receive a bill smoothing review where we would then recommend reducing your bill smoothing amount or if you have a credit balance then we'll offer a refund amount to you as well. 

 

You can see your bill smoothing details on your AGL My Account here and more information on our website here

 

Kind regards, 

 

-Nam-

 

rwaldhuber1980
Switched-on
0 Replies 11870 Views

I would like to

set up

bill smoothing