Agl overcharging demand tarrif

[Astraios]

Hi,

I think I have been overcharged my demand tarif for the jul-aug billing period. My bill states 2.12kw usage during demand times. My usage is sent half hourly, so for a 2.12 kw, I would have to have used 1.06kwh in a 30min period. I searched my usage history and I could only find 0.35kwh on 30th July and 0.45kwh on 13th July. As 0.45kwh is the highest this would give a 0.9kw demand value not 2.12kw. I have tried 8 times asking Agl to tell me where the 2.12 came from but without success, they don’t seem to want/have the ability to tell me. Has anyone else faced this issue? Could it be resolved?

[ChrisE_AGL]

Hi @BuderimBuddy 

Thank you for your post. 

AGL no longer offers Demand tariffs to homes not already using a Demand Tariff. 

And if you happen to be on one, we are able to look at changing this for you, you'll be able to find more information on this from our Electricity Tariffs page. 

Thanks, Chris