AGL overcharging consistently for gas

[hmstal]

I moved into a new apartment in April and AGL has been overcharging for gas. It is just two of us in the apartment. Initially they said I had a faulty meter but after replacing the meter the bill went up from 164 monthly to about 1000. I called several times and tried to get it fixed but to no avail. Any suggestions are welcome. Shall I close my account with AGL and try with Origin? Will AGL still charge the 1000 based on some faulty software?

[SYED_AGL]

Hi @hmstal 

Thanks for reaching out, and I'm really sorry to hear about your experience.

Just to clarify — could you please confirm whether your gas bill is based on an estimated read or an actual meter read?

If you're noticing a significant change in your bill, it’s often due to an estimated reading, which can sometimes be higher or lower than your actual usage. Once we have that information, we can look into it for you and help get things sorted.

Let us know if you need help checking your meter or submitting a read — we're here to help.

SYED