AGL have given me two account numbers

Jessie1923
Switched-on
1 Reply 6000 Views

Hi! AGL have given me two account numbers - one for usage and one for "non-energy" charges (eg NMI number allocation, new meter) as this is a new build. When I set up my online account, I did it for the usage account number. How do I add in the "non-energy" account or do I need to set up two separate online accounts?

Thanks for the help

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 5995 Views

Hi Jessie1923, 

 

Great question!

 

As you've rightly pointed out, this second account number is associated with a "non-energy" account which we use to bill our customers for these once-off charges. These account numbers are not compatible with our online services I'm sorry to say.

 

Kind regards,

 

Jayden