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Energy Accounts & Plans

Questions and discussion about AGL's Energy plans and your AGL Energy account

AGL does not followup overcharges or answer complaints

ARF
Switched-on
Thursday
0 Replies 31 Views

I have recently moved to AGL. Big mistake. They do not follow-up after phone calls or answer complaints. They took forever to transfer my gas with them now overcharging me. They estimate my gas bill and have been charging what I would pay for 3 months when they bill me for a month. Just received another monthly, despite saying I want 3 monthly bills, with it being guessed and much higher then I would normally get. I am a pensioner and I don't intend to pay my gas bill in advance which is the result with these 'estimates'. I will give them a few more days and if they haven't responded I will go to EWON. 

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