AGL loyalty

[gregswimfactory]

My contract ends next year. I am assessing the terms of my next contract.

My current contract was 82% higher than the previous.

Brokers tell me AGL never considers the loyalty of its customers when assessing future rates and in fact we are worse off because we are taken for granted and they assume we will automatically remain loyal

I recently moved my domestic account to AGL and they do not even consider that I now have TWO accounts with them.

So far AGL is way out of the ball park on 2027 offers!!!

We have no way of contacting them to discuss our plans with them!!

What about it AGL? small business is hurting!! start treating us with respect and not just account numbers

Start with a competitive offer for my next contract!!!

[AndrewV · Accepted solution]

Hi Greg,

Thank you for taking the time to share your query and for taking our call. 

We appreciate your concerns and the importance of ensuring your business is receiving a competitive offer.

As discussed, energy market rules can make it complex for small businesses who consume what is deemed as large business volumes of energy. Here is some detailed information which may help - large market electricity explainer.

If you have any further questions please reach out, we’re always happy to help our customers understand more about energy. 

We’ll be in touch again next week with some future contract options for you to consider for your business.

Andrew