hopeless web site

[DLW]

Why does your site offer me the opportunity to pay a bill under bill history that under Transaction history it says that I have already paid?

[David_AGL]

If the bill was recently paid, the account balance can take up to 2 business days to update. You should see a message like this informing you of the pending payment:

[DLW]

It was paid many months ago. -- 
 

[-Olgi-]

Hi @DLW,

Thanks for reaching out. I have deleted your email address from public post to protect your security and privacy. I'll send you a private message to grab your account details from you, so that I can look into this further for you.

Kind Regards,

-Olgi-