Website

[CHAPPY47]

I have been trying to log into the "compare plans" website for a month now. Keep getting the message -

“We’re having some issues at the moment”.

What is wrong ?

Maybe easier to change to another supplier !

[David_AGL]

Hi @CHAPPY47 , thanks for the feedback. There doesn't seem to be any problems on our end with that section of the website at the moment. Can you let us know what browser and version you are using so we can investigate? 

[CHAPPY47]

Used Firefox and Microsoft Edge and still get the message - “We’re having some issues at the moment”.

This has been happening for weeks.

[David_AGL]

Hi @CHAPPY47 , we're investigating this. Can you please provide a screenshot of the error page, and send me a private message with your account number, if you have one.

[CHAPPY47]

[Ellen1]

Hi Chappy47, 

Thank you for making us aware there is an issue. 

You can review our available offers here, if you need assistance with a bill comparison our dedicated Messaging Team can assist your through the AGL App or My Account. 

Thank you 

Ellen

[CHAPPY47]

Get the Compare Plans site, but when attempting to "Sign Up" get a blank page showing "undefined".

Think it will be easier to look for another Supplier.

[Ellen1]

Hi Chappy47! 

That sounds frustrating! If you send click on Ellen1 you can send me a private message and I can help you get this sorted. 

Thank you 

Ellen

[CHAPPY47]

How do I do that ?

[Ellen1]

Hi Chappy47!

Just click on my profile name Ellen1, and select send message. 

Alternatively you can get in contact with our dedicated team here. 

Thank you 

Ellen