Unable to login.. "Something unexpected happened."

gballard
Switched-on
7 Replies 5237 Views

Cannot login ... keep getting the following. Have tried several times. 

Something unexpected happened.

We're currently unable to load your account.
Please try again shortly or message our team for help.
16 REPLIES 16
Cindy3
Switched-on
1 Reply 3813 Views

I'm having the same issue

-Nam-
AGL Moderator
0 Replies 3795 Views

Hi @gballard

We'd need to check your online account details for you to see what's happening, we'll send you a private message to grab your account details. 

 

-Nam-

-Nam-
AGL Moderator
1 Reply 3795 Views

Hi @Cindy3, welcome to the AGL Neighbourhood! 

 

We'll also send you a private message to check out your online account details. 

 

-Nam-

hmil68
Switched-on
1 Reply 3762 Views

 I am new to AGL and I am having the same problem. please help 

_Mark_
AGL Moderator
0 Replies 3743 Views

Hey there @hmil68, welcome to neighbourhood!

We'll send you a quick private message to see what's going on with your account too!

Thanks,
Mark.

EbonyLee
Switched-on
1 Reply 3666 Views

Can’t access my online account on the website or app

-Jenna-
AGL Moderator
0 Replies 3660 Views

Hi EbonyLee, thanks for being part of the Neighbourhood.

 

To help with our online issue, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

 

Kind Regards,

Jenna

 

marleneqld
Switched-on
1 Reply 3625 Views

Same problem guys!

-Olgi-
AGL Moderator
1 Reply 3622 Views

Hi @marleneqld,

 

Welcome to Neighbourhood!

 

This usually occurs if you haven't registered as New User for MyAccount. If you haven't done so already, you can do this here by clicking on 'My Account' and then 'New User? Register Now' tile.

 

If you have completed this and you're still getting an error, I have just sent you a private message to let you know how to proceed with your enquiry.

 

Thanks,

-Olgi-