Unable to download usage data or log a bug

[KK1]

Hi,

I can no longer see "download your usage data". I went to log a bug but I got access denied... great customer experience here.

Will we see this feature again?

[-Olgi-]

Hi @KK1,

We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you. 

Kind Regards, 

-Olgi-

[-Olgi-]

Hi @Holland325,

Thanks for getting in touch. I'll send you a private message to grab your account information.

Thanks,

-Olgi-

[KK1]

It seems that just by posting this message someone has taken notice and "fixed" it. This is the second time that download has broken or disappeared, and the second time I have posted it, for no one to say "oops sorry" but it does get fixed. I am starting to feel like this forum is AGL's cost effective way of monitoring their own services.

[-Olgi-]

Hi @KK1,

Thanks for letting us know, we're glad to hear the issue's been fixed. Feel free to contact us any time if you need further help.

Thanks,

-Olgi-

[Sueki100]

I’m facing the same issue how was it solved 

[_Mark_]

Hi @Sueki100, welcome to neighbourhood! I will have to send you a private message to look through your account and resolve this. Thanks- Mark.

[Sueki100]

All solved thanks.

Sent from my iPhone

[-Olgi-]

Hi @Sueki100, 

Thanks for letting us know. Glad to hear that your enquiry was resolved.

Kind Regards,

-Olgi-

[JSCooksey]

Not resolved here.

I cant get my usage data from the web page.  The app will display data, but I dont want to 'see' it on my phone, I want the actual data in CSV, Excel or better an API to always be able to get it
At the very least a working usage page would be great.  AGL you suggest I can get it, you have a URL for it, maybe if it worked??????????