Unable to Access My Account and Make a Payment

[Buxton]

I've been trying to access my account on the AGL website so I can make a payment to my gas bill.  I input user name then password and then get a cartoon of a dog and an unplugged power chord, saying "something unexpected happened".

Can you please get the dog to plug the chord back in so I can access the website properly and make the payment ? 

I've tried on different devices and also via Chrome and Edge, all to no avail.

[-Jenna-]

Hi Buxton, thanks for being part of the Neighbourhood. 

To help with your online enquiry we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Kind Regards,

Jenna