Trying to remove defunct credit card and replace. I am going in circles - keeps reinstating old card

[Bazz]

Despite attempts to remove cancelled credit card and add new the system keeps reinstating the old card!

[SYED_AGL]

Hi @Bazz 

Thanks for reaching out. 

Please send us your account details via private message, so I can personally look into this for you to fix this issue. 

SYED 

[akg1897]

I have same problem , looks like a bug ,

I deleted my old credit card yesterday and cameback today to add my new card . I add new card details in the form but once I click submit it still show my old card . 

[Basil_AGL]

Hey @akg1897, 

Did you receive a confirmation that the update went through, or did you get an error?

Thanks, Basil

[akg1897]

No error , the website say successful updated but then I see my old card ,
from last four digit displayed

[akg1897]

@SYED_AGLDo you know if this issue is being looked into? It’s a serious concern, as currently, customers are unable to remove their credit card information if they wish to.

[Poonam]

I've got the same issue. Definitely a bug that needs to be fixed!