Scam alert

[Kate81]

I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with AGL and no notes that these were legitimate calls. Be careful, don’t click on the link they say they will send you (I hung up before this happened). Scary thing is they knew my name and address the electricity is billed to!! 

So if you would like the info, these are the two numbers that called me claiming to work for AGL

03 7045 5945

03 6185 3544

[Basil_AGL · Accepted solution]

Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to stay safe. If you are ever unsure of the caller you can call us directly on 131245 to discuss further.

[Basil_AGL]

Hi @Stopuz, our Scams, Fraud and Online Safety page has more details on how to stay safe. 

If you receive a call and you aren't sure if it is AGL or not, we recommend not giving out any personal details and calling us back on 13 12 45.

Cheers, 

Basil

[Basil_AGL]

Hi @Stopuz, our Scams, Fraud and Online Safety page has more details on how to stay safe. 

If you receive a call and you aren't sure if it is AGL or not, we recommend not giving out any personal details and calling us back on 13 12 45.

Cheers, 

Basil

[JB62]

Hi,  As of this afternoon, (03/10/24), they are still at it. Had a call from female with Indian accent saying to my wife she represented AGL Gov credits blah blah . When I got on the phone a male took over  continuing the same approach , I just hung up, so beware 

[Grr]

Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the marketing group contacting you is a scam” I changed providers. Who is AGL giving my info to… they don’t know. Now I get another agl scam agl.-com.au/DD wanting me to pay more money. They can’t even fix this after I’ve dumped them!!

[Natalie-AGL]

Hello @Grr, 

Thank you for taking the time to reach out. 

I am sorry to hear about your frustrating experience and can appreciate your concern. 

We value customer service and getting things right and it is disheartening to hear the lack of communication on our end. 

Upon reviewing the web address provided, it does link to our online services and want to ensure that we review your account and address this matter for you. So that we can look into this further for you, I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie 

[ann27]

Definitely still scamming people. Received a call today 06.12.2024.

[dotti86]

I received missed call from same number. Google flagged it during attempted call, so i didn't answer. I blocked it

[dotti86]

Obviously y'all just paid to do jack sht

[dotti86]

Thankfully i didnt bother answer. I dont answer numbers i dont recognise nor anticipate or private numbers. Blocked!

[GlendaH]

Hi, I've received two emails in the past couple of days, supposedly from AGL (the email addresses almost appear convincing) with the subject lines: "A final warning about closing your account"

The email then had this to say:

"In order to continue using your email, please verify your account. We do not want to block it, but we are fighting spammers. This verification is quick and mandatory.

Your email must be verified and spam-free."

With a "verify" button. To press at the end.

Is this email legitimately from AGL, because otherwise I'm just going to continue to ignore it (I did report yesterday's email as scam/phishing), but got another one today. Thank you.