Poor Customer Service

GM1
Switched-on
6 Replies 5306 Views

The website has no email address.

I have moved hose but my bills are still addressed to the old address.

Shocking follow up and very poor billing resolution.

My rant can be endless and I am considering another provider.

12 REPLIES 12
Deepesh_AGL
AGL Moderator
0 Replies 579 Views

Hi Ramk, I'm sorry to hear about your frustrating experience as I understand how important it is to feel valued and supported. I will send you a private message shortly to get more details and discuss further. Cheers, Deepesh

Ramk
Switched-on
0 Replies 560 Views

Interestingly I got email from customer service and they asked my mobile number so they will contact me and no one called me. Does this team have any managers? or running the customer service by amateurs? Again worst customer service.

goaboutyourday
Switched-on
0 Replies 199 Views

AGL's customer service is so bad. Slow response and waste time. The customer service reps always have attitude issue. Every question took 10 mins to get a reply. They are hopeless.