Online chat not working

Hembry
Switched-on
3 Replies 1664 Views

Online chat is not working. I have been trying all day. Both in the general enquiry section and in the "my account" section.

A VERY frustrating and annoying way to start off my experience with a new energy provider. 😞

3 REPLIES 3
David_AGL
AGL Community Manager
0 Replies 1657 Views

Hi @Hembry , what issue are you seeing when you try to use chat or messenger?

Hembry
Switched-on
0 Replies 1654 Views

@David_AGL  - "Please refresh the page and start a new conversation."

David_AGL
AGL Community Manager
0 Replies 1652 Views

Thanks @Hembry , is this occurring when you're  logged in to your My Account and you click "message us"? Please send me a private message (click my name) with your account number and if possible a screenshot of the issue, and I'll follow it up for you.