Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

ImPeterB
Superconductor
1 Reply 306 Views

After resetting the Netcomm NF20MESH, I notice the VoIP Account Setting are missing.

Are they suppose to get reinstated automatically?

How long should I wait for the settings to get put on the modem?

2 REPLIES 2
-Jenna-
AGL Moderator
1 Reply 302 Views

Hi ImPeterB,

 

Thanks for being part of the AGL Community.

 

I would recommend checking the Help & Support pages for NBN on our website here. You can also find the contact details for our NBN team there, in case you require further assistance.

 

Kind Regards,

Jenna

ImPeterB
Superconductor
0 Replies 301 Views

Once again Cheers Jenna,

 

I have confirmed with Tech Support Team, that if the modem is being factory reset, I have to ring them to reinstate the VoIP.

Lesson Learned: Don't factory reset modem.

 

I also used this feature get my settings back:

Settings - Backup
Backup Broadband Router configurations. You may save your router configurations to a file on your PC.