Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

[ImPeterB]

After resetting the Netcomm NF20MESH, I notice the VoIP Account Setting are missing.

Are they suppose to get reinstated automatically?

How long should I wait for the settings to get put on the modem?

[-Jenna-]

Hi ImPeterB,

Thanks for being part of the AGL Community.

I would recommend checking the Help & Support pages for NBN on our website here. You can also find the contact details for our NBN team there, in case you require further assistance.

Kind Regards,

Jenna

[ImPeterB · Accepted solution]

Once again Cheers Jenna,

I have confirmed with Tech Support Team, that if the modem is being factory reset, I have to ring them to reinstate the VoIP.

Lesson Learned: Don't factory reset modem.

I also used this feature get my settings back:

Settings - Backup
Backup Broadband Router configurations. You may save your router configurations to a file on your PC.