I would like to formally raise an issue regarding the wrong electricity account associated with my property at [removed personal details]
When I originally connected the electricity service, the service address provided was correctly listed as [removed personal details], and the electricity supply was successfully activated without any issues. However, I have recently received electricity bills showing the billing address as [removed personal details], which is my neighbour's property.
I have contacted AGL customer service on several occasions regarding this matter. They advised me that they require the electricity meter number in order to investigate and update the account details. Unfortunately, I have been unable to locate the electricity meter either inside or outside the property.
I have also contacted the Owners Corporation Manager for assistance, but they were unable to provide any information regarding the meter location or meter number.
As the account has been established under the correct property address from the beginning and the electricity service has been functioning normally at [removed personal details], I kindly request that this matter be investigated as a priority and that the billing address be corrected to the proper address [removed personal details]
This issue may result in delayed or unpaid bills due to the incorrect delivery address, which could potentially affect the account status and lead to unnecessary complications.
