The Message section is so slow to load! Especially when you get notification of a reply and then have to go and wait for the entire conversation to load (often up to 15-20 seconds). Surely there's a way of caching or preloading the latest message?
I will often put off messaging AGL for support because waiting for this screen to load is just so slow and cumbersome.
@David_AGL What device? I'm using a Pixel 6 but have found it to be the same across various Pixels and other Android phones. It loaded quickly just then but I don't have a conversation going yesterday. I find it's by far the worse when an agent replies to the message, I get the notification and then go into read what the agent has said. Yesterday my screen timed out twice (30 second timeout) waiting for it to load.
It's not something I do frequently, but when I do have an issue, I will actively put off messaging an agent for a week or two because I cannot be bothered waiting for the load times.