Hi Alex,
Thank you for reaching out.
It sounds like you may have an issue with an estimated read on your bill - have you tried submitting a meter reading yourself through the AGL app or the MyAccount?
The steps are fairly simple, all you need to do is go out to the meter, take a photo and submit the numbers into the app or MyAccount.
If the numbers are quite different the app or MyAccount will prompt you to provide the photo you had taken earlier for verification.
Kind regards,
Xander
