Change Electricity Plan (Express Checkout) leads to error

gideonsuman
Switched-on
1 Reply 761 Views

I am an existing AGL customer (residential electricity). I selected a new plan to change to and went to Express Checkout. The page gives me the following error:
"Sorry, something's gone wrong. We're having some issues accessing the right data. Please try reloading the page or Contact us, for help."

The plan is still in my cart and will be there for 3 days. Can you please help?

1 REPLY 1
-Olgi-
AGL Moderator
0 Replies 759 Views

Hi @gideonsuman

 

Welcome to AGL Neighbourhood!

 

I'm sorry to hear you're having trouble swapping your plan online. I'll contact you via private message to get a better understanding of why you're getting this error and to help sort this out for you.

 

Thanks,

-Olgi-