9-hour wait time

[goldmonkey]

I had a 9-hour wait time with the 24-hour chat. And the next day I had a 8-hour wait time. How can a company this big fail this much? 

[Natalie-AGL]

Hello @goldmonkey, Thank you for taking the time to provide your feedback. 

We apologise to hear that you have faced long wait times with our webchat team. 

We might be able to assist you here, are you still needing any assistance with your account? 

Kind Regards, 

Natalie 

[goldmonkey]

I'm officially with Origin Energy now. They agreed on sign up that I can get a smart meter installed.