Velocity point not credited

[moisespg]

I changed my plan to avail the velocity point on May this year but until now I have not received my points yet. Can someone check why this is the case.

[SYED_AGL · Accepted solution]

Hi @moisespg 

Thanks for reaching and sorry to hear this trouble. 

have you tried contacting us to our resolutions team to look into it? 

Please contact us at https://www.agl.com.au/help-support/contact-us or call us on 13 12 45, so the team can look into this for you. 

We are here to help!

SYED