Hi my accounts, gas & electricity is often in credit, particularly in the warmer months as I make payments each pay day throughout the year. So I'd expect to see some evidence of any reward on my bill and yet there's nothing. What am I missing?
The following is from the AGL Account website.
What to look for on your bill
Our calculation considers all of your AGL accounts and includes the following (where they apply to your energy plan):
- Guaranteed discount (%)
- Pay on Time discount (%)
- Direct debit reward (%)
- Double Up reward (%)
- Once Off account credit ($)
- Ongoing account credit ($)
- AGL bonus ($)
- Prepaid bonus credit ($)
You'll find any applicable discounts or credits under the 'Credits' or 'Previous balance and payments' heading on the last page of your bill.
Thanks
