Agl rewards not working for months

[Massivecow]

Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.

[Huckle]

I have tried to approach AGL on this issue many times and have often been promised action. NONE EVER COMES. I have not been able to access Rewards for two years. 

[Ellen1]

Hi Huckle! 

Welcome to AGL Community! 

I highly encourage you to have a read of this thread AGL Rewards - unavailability in My Account FIXED as this may help. 

Thank you 

Ellen

[oliviahuang]

Hi Ellen1,

When I click the AGL Reward, the page shows nothing.

Thanks

[Wandoo]

AGL rewards does not work for me. I have both gas and electricity account. Can you please help?

[Huckle]

screen says access denied. Huckle

[Wandoo]

What does that mean and what do I do?

I can't see the Rewards tab.

[David_AGL]

@Wandoo You're unable to see the rewards tab at all when you're logged into My Account? 

If so,  please send me via private message a screenshot of your My Account page including your account number and I will have it looked into. To send a private message, click my name.

[websterlilly]

I can’t see a rewards tab either can you please help. Thanks