Stop ripping of customers

[Jeff486]

I have AGL nbn and I’m getting fined $10 for late payment but have direct debit setup.

AGL has no problems getting money for the electricity and gas but use late payment as an excuse to charge an extra $10.

there is no customer service ant more but a chat bot that will drive you to insanity.

the idea is to get ride of the chat bot and  stop charging $10 for AGL incompetent system.

[Glenn_AGL]

Hi Jeff,
 

Thank you so much for your feedback.

I've sent you a private message for your account details so we can investigate your query,

Warm regards,

AGL

[Jeff486]

I can’t log in anymore.

i just want a guarantee that the direct debit work an t will not have to pay the $10 penalty.

I tried to pay in advance yesterday but my account doesn’t exist anymore.