Usage data issues

[Kaiden]

So two weeks ago I asked AGL why my usage data is not working on both the website and app. The agent logged a ticket and said it would be fixed within five business days. Then a week later, a message is posted in the app saying there are usage data issues and are being fixed as soon as possible. Starting to get annoyed...

[Lester]

..

Good luck, I have been unable to download data since July 2nd.

Even with local AGL reps / help desk people, and local tech dept supposedly working to determine the issue and solve this, it's still not downloading, just a red error notification.

Previously, since signing up way back on Feb 7th for an ARENA / SAPN / AGL trial, to assist with a grid solar curtailment, my data went into a totally unusable format as well.

I have had the usage data issues top bar highlighted too for the past 4 or 5 days.

Maybe, just maybe, it is part of an attempt to work it out ?

[Housesticks]

I have the same problem I should of had my power bill by now today I rang agl they told me when I get my next bill in December it will be a 6 month bill that's including Sept bill any one no what's this about 

[Lester]

Wow, put sme $$ away, or get bill shock December !

That's very unusual for a utilities company to be that stuck that bad with an issue to resign to a 6 monthly period.

[SYED_AGL]

Hi @Kaiden @Lester @Housesticks 

Thank you for reaching out regarding this matter, and I sincerely apologize for any inconvenience caused.

We’re aware of the delay and have identified that it was due to some unexpected system issues. The good news is that our team is actively working to resolve this, and we expect your bill to be sent out very soon.

To ensure accuracy, we’ve been holding back some billing communications until all the details are fully verified. That backlog is now being cleared, and your invoice should be on its way shortly.

We appreciate your patience and understanding as we work to get this resolved. Please don’t hesitate to reach out if you have any further questions in the meantime.

SYED