Unable to use the mobile app after I entered a wrong email

dkam
Switched-on
1 Reply 5678 Views

I am not able to login or change my login email after I entered a wrong email address in the AGL mobile app on iPhone. Delete the app and reinstall won't help.  What can I do?

2 REPLIES 2
jayden_AGL
AGL Moderator
1 Reply 5675 Views

Hi dkam,

 

Welcome to the AGL Community!

 

I'm sorry to hear that you're being impacted by this issue! We're aware of it and it occurs when residual app data hangs around on your device even after you've removed the app in question. You can find various methods on how to remove this app data from your device here. I encourage you to remove the app again, follow these steps, and then reinstall it.

 

Please let me know how you go!

 

Kind regards,

 

Jayden

dkam
Switched-on
0 Replies 5633 Views

Unfortunately, the instructions you suggested don't work, but I didn't purchase those tools, why I need to purchase a tool because of your app? Doesn't make any sense.