Unable to track AGL SIM usage

[Arash1]

Hi there. I can't see my AGL SIM section in my account on the app. Therefore I can't track my SIM usage. can you please fix this problem?

[SYED_AGL]

Hi, 

Thank you so much for reaching out, and I’m really sorry to hear that you’re experiencing this issue.

We understand how frustrating and inconvenient this must be, and we truly appreciate your patience. To ensure this gets resolved as quickly and thoroughly as possible, we’re escalating your case to our IT Digital Team. They’ll be looking into it with priority and working on a resolution.

please don’t hesitate to reach out in the meantime if you have any further details to add or questions.

Thanks for bringing this to our attention. 

Meanwhile can you please send me your account details via private message.

Thanks 

SYED 

[Arash1]

Thank you for your response. My information is as follows:

[Removed personal details]

[SYED_AGL · Accepted solution]

Hi,

Just letting you know that this has been escalated to our Telecommunications Department.

Once the issue is resolved, you’ll receive a notification confirming it’s been fixed. If they need any additional information from you in the meantime, someone from the team will be in touch.

Thanks for your patience, and please don’t hesitate to reach out if you have any questions in the meantime.

SYED