It is frustrating when replying to an email relating to my account
when the message get bounced back advising me that the email address does not
What is the point of this exercise unless it is to muzzle the customer by restricting information or the right to reply?
I also had an early in my time with AGL. The second day when I received a list of questions of customer satisfaction and the program crashed and display a message about failure, I replied to an address on the foot of the original questions and the message also bounced back
This would seem to be the way of dealing with Customers, keep them on line waiting for support staff that promises to look into my account, which does no good nothing happens or restrict emails to one way traffic.
Welcome to my little Moan on the sad offering from AGL.
For a company that relies on communication and technology AGL are very slow to address malfunctioning
programs or are they like so many others that do product testing in the market place with endless faults and updates.
AGL's app is good when it's working. ;-(
I and most solar owner / users have a program or app that is linked with their inverter that already gives them what your describing.