Meter Reading Submission Issue

[vazirimina2]

Hello,

On my last bill, I received a notification in the mobile app asking me to enter my meter reading manually. I had never done this before, and when the form appeared, it already contained placeholder values for both meters. Since I wasn’t sure what to do, I just entered the same values that were shown and submitted the form.

I’m now concerned that my bill may not have been calculated correctly because I don’t know if those were the right readings. Could you please confirm if my submission was valid, and let me know if I need to provide corrected readings or take any further action?

Thank you for your help.

Best regards,

[SYED_AGL · Accepted solution]

HI @vazirimina2 

Thanks so much for reaching out.

When you receive this type of notification, it usually means you need to manually take a reading from your gas or electricity meter. Once you have the reading, you can enter the numbers into the field shown on your screen. Just make sure to double-check the meter number before submitting the readings, to ensure they match the correct account.

If you’re unsure how to read the meter or if anything seems confusing, please don’t hesitate to reach out — I’m more than happy to help!