Messaging

SarahO
Switched-on
2 Replies 939 Views

Has anyone else had any trouble getting a response from AGL via their message feature on the app or the website?

 

I sent an enquiry through a week ago regarding signing up for NBN and am yet to receive a response. I’ve resent it a couple of times both on the app and the website but still haven’t had a response. 

2 REPLIES 2
David_AGL
AGL Community Manager
0 Replies 933 Views

Hi @SarahO, Sorry to hear you haven't had a timely response from us on Messaging. We've had very high volume of contacts lately, but even so you should hear back from us within a day or two at most. I'm currently collecting information on issues with Messaging, so if you can potentially provide a screenshot of this issue within the app (along with approximate times of messaging), that might assist.

Kodie1rylee1
Switched-on
0 Replies 821 Views

Can someone  call me please