App Balance not in sync with a/c

[ML76]

The main A/C Balance feature on the Home Screen of the iPhone app is no longer in sync with my actual a/c balance. It is also affecting the widget. Have logged in and out and deleted & reinstalled the app but the issue persists…it is only the main a/c balance that is impacted…daily usage information in the app is up to date. ‘My Account’ page (Website) is reflecting the correct a/c balance it is only the app that has stoped updating.

[Deepesh_AGL]

Hi ML76, Thanks for reaching out.  I will send you a private message so we can discuss further to rectify the issue. Cheers, Deepesh

[H3KT1C]

Same issue here, app doesn't seem to be updating the cost so far or bill projection section, the website seems to be fine and updates daily.

[Brisbane24]

I’m experiencing the exact same issue since the last update.

I have logged out, signed in and now it won’t allow me to use “message us”, with messages not being sent. 

[Deepesh_AGL · Accepted solution]

Hi Brisbane24, Thanks for reaching out.  I will send you a private message so we can discuss further to rectify the issue. Cheers, Deepesh

[ML76]

The issue has since been resolved balance has been updating correctly for the last couple of days. Not sure what the underlying cause was but it is no longer present. 

Thanks

[Brisbane24]

It has been resolved on my end as well. Thanks for the follow up and the prompt response.