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west Switched-on

How do I get a live person to talk to ,without having to have a call back ?

I have been moved to AGL from Click Energy. I have yet to make contact with a person that can answer my questions even after receiving two bills. I am hard of hearing and can use a phone, but don't always hear it ringing to pick it up straight away. I have put in for a call back 4 times now and received two that I have missed even though I have told them to keep trying until they reach me. I have had contact via email but when I send questions to them through an email, they answer none of them a ...
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