About vnmatt

Rank: Semiconductor

Learn more about ranks and badges.

vnmatt's latest conversations

vnmatt Semiconductor
30-03-2021

Re: Urgently need old bills

There is no "Message Us" option at the bottom right or anywhere else on the "My Account" page for me. Anyway, thanks for your responses. I have sent you a private message as you suggested.
5 Replies 0 Likes
vnmatt Semiconductor
26-03-2021

Re: Urgently need old bills

If you mean the "Leave a message" option which can be found here: https://www.agl.com.au/help-support/contact-us then that is not true.. that is also broken. What happens when I click it is it just takes me to the "My Account" home page. Your site is broken!!! It's ridiculous. I'm a web developer myself, so I'm wondering how it is you deployed a broken website.. Don't you test changes first before going ahead and deploying it? Anyway, since I am logged in when writing these messages, it means yo ...
5 Replies 0 Likes
vnmatt Semiconductor
26-03-2021

Urgently need old bills

I need to access some old bills for tax purposes. The problem is I moved house, so my account number changed and I can't see the old ones anymore. According to another thread here (https://neighbourhood.agl.com.au/t5/Energy-Accounts-and-Billing/Download-older-bills/td-p/4686#), it says I can chat with your web chat team via a link provided in that thread.. I tried it and it doesn't work. I also tried clicking the chat button on this page: https://www.agl.com.au/help-support/contact-us. That does ...
5 Replies 0 Likes