About FrauStrub

Rank: Semiconductor

Learn more about ranks and badges.

FrauStrub's latest conversations

FrauStrub Semiconductor
04-03-2021

Re: Payment of bills - solar refund

That is correct. That has been an ongoing issue since about 10 years. The latest and newest excuse was - after all these years of battle and the money not being paid again - that we had not presented a "proof of ownership". Whatever that should mean. This was only told us on the phone after almost 2 hours of back and forth. I have a partial (until I went to the complaints department) transcript of the chat.I hope for this 3-monthly round we are fine again. So there is no need to interfere at th ...
4 Replies 1 Like
FrauStrub Semiconductor
04-03-2021

Re: Payment of bills - solar refund

You are right, you can set it up...all you want, the money is not paid automatically into the account though. I am having this battle for around a decade. So whatever you are told about getting money out of AGL in a timely manner and/or automatically, that is incorrect.
4 Replies 0 Likes
FrauStrub Semiconductor
03-03-2021

Payment of bills - solar refund

How about AGL would treat their long standing customers nicely, courteously and respectfully? Why I think AGL is not doing that? Since over 10 years I have to call almost every 3 months to get the payment for the energy produced by my solar system into my account. Over the years I heard so many ways and reasons why the money (I am talking thousands of dollars) cannot be paid into my account, it is not funny; (the funniest one was actually: "you have to trigger the payment"). Latest hurdle is tha ...
4 Replies 0 Likes