I'm sadly going through the same headache now too..I've been ringing AGL since Feb, 18 it's now April and I have panels but no solar meter . I'm so disappointed considering I have been a loyal customer for many years. I speak to so many people and their managers but no one cares. They say they would call me back and no one emails or calls back. I call back wait on the phone for more than 1/2 hour and either they disconnect the call on you or let you wait until you hang up. I'm so very frus ...