About maroochy

David - I ended up making another phone call to your company as there was no "Message Us" button to click onto on my account page and ended up getting a good result and my credit refund is coming to me soon. Once again, thanks for your assistance.

David...……..Thank you for helping in this matter and I am so relieved to get a definite answer from someone.The thing is, will I have to do this every year or will it automatically come through from now on.Many thanks!

I was informed today by AGL that they do not refund solar credits at all. When I said I had enquired last year and had received a credit, the lady said I hadn't. I have been receiving refunds each year since 2014 and still have some of their notifications that arrived with a cheque. She said that it had to stay in my account to pay for future bills, but I have'nt had to pay anything for years and would really appreciate a refund after this bad year. Hope someone can help.