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trav33 Switched-on

Discrepancies betwen bills and direct debit amts

I've just spent 20+ minutes on the phone, and did not have confidence in the operator, to explain the issue to me or resolve it satisfactorily. 1. I noticed an extra amount deducted from my account, of $0.74, which alerted me to this issue.2. Further investigation, my last emailed bill was $54.57, but only $27.20 was debited.3. Talking to the operator, she was insistent that the correct amount had been debited, and was insisting that the $27.20 was an overcharge that she would be crediting back. ...
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