You seem to be very coy as to providing a direct way of communicating other than phones. I have just been involunterily shunted to AGL from Amasim. Your welcome e mail has a fault right off. None of the connecting tags to your web site works e.g. "Bill Smoothing" and "agl.com.au and agl-welcome. All are marked Out of date or cancelled. Not a good look. Where are you??? This is the only way I can get to you. Is anyone there who will read this.