Hi there, Since I opened my account in July all four bills I have received have been estimated readings. I only realised this now since you switched to the new email format. I have researched and found out that: “It is required under the Energy Retail Code that an actual reading be taken at least once every 12 months. This Code also requires that old-style meters must be read at least every three months for electricity and gas meters at least once every two.” Can you please advise: Why do I o ...
