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USAwimLA's latest conversations

USAwimLA Semiconductor
12-10-2021

Re: Insanely high "estimated" gas bill

Hello - I was wondering how you approached this with AGL? I posted about a very similar issue (https://neighbourhood.agl.com.au/t5/Energy-Accounts-and-Billing/AGL-Overcharges-during-Covid19-Pandemic/m-p/23122#M6846) in Nov 2020. My issue is still ongoing and keep hitting dead ends in trying to collect data (which I am entitled too) to complete the appropriate review. Like yours, my issue is so glaringly obviously an error but AGL doesn't want to hear it. I am at my wits end; there is no transpar ...
5 Replies 0 Likes
USAwimLA Semiconductor
25-11-2020

Re: AGL Overcharges during Covid19 Pandemic

Yep, done that too. AGL asked for a photo of the meter, which I sent one in the first week of the billing period and another photo in the third week of the billing period. When the bill came last week, the readings were not listed. Moreover, I have yet to be contacted by AGL as promised over 5 weeks ago. As noted before, I have done everything asked of me to assist in resolving an obvious AGL error. What I won't do however is own the error because it's not my fault. I am happy to support AGL wit ...
12 Replies 0 Likes
USAwimLA Semiconductor
22-11-2020

Re: AGL Overcharges during Covid19 Pandemic

How did this end for you? I have literally the same issue for Aug 2020 - Sept 2020 billing period only. I have been with AGL for over 3 years and with monthly billing, I am accustomed to the two estimate monthly bills followed by an actual monthly bill. Like clockwork, estimates are approx $75 - $90 and actuals are approx $120-$140. I have been working from home full-time well before lockdowns started (late January 2020). Like usual, I received the two bills with estimates ($73 and $74 respecti ...
12 Replies 0 Likes