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Gas meter reading update not working

I was trying to update my gas meter reading but I am getting the following error: We are having trouble with your read.Chat to our online meter specialistfor help in solving the issue. I got this resolution: Your distributor has completed their investigation based on your photo.They've advised your meter is faulty and needs to be repaired.They'll be in touch with you within 8 -10 weeks to arrange a suitable time to repair your meter.Once your meter is repaired, we'll review your billing records ...
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