About Deb63

Hi @CatherineG. That was the amount I had calculated too. Thank you so much for your help with this!

I have now received 2 bills this morning. 1 bill for the period between 21/7/16 - 30/10/16 (102 days): $578.80 - pay on time discount = $380.76 due 28/12/162nd bill for the period between 31/10/16 - 23/11/16 (24 days): $103.31 + $578.80 (full amount from first bill) - pay on time discount = $655.20 due 28/12/16.It appears that the pay on time discount was reversed on the first bill and only applied to the amount due for the second billing period of 24 days.Any reason why this was done?

Hi @CatherineGI've sent you a private mesage. Thank you for looking into this further.

Hi,We moved over to AGL for both electricity & gas after moving house mid-year. The switch to gas has gone smoothly, but electricity wasn't switched over until late July and we are yet to receive a bill.I have only ever received an error when trying to check our usage costs on the website and it wasn't until I installed the app on my tablet, that I found that our billing period ends in Feb 2017 and our usage costs are currently over $700 and rising.We should have been billed after 3 months. I wo ...