Ok so I have a great update..spent time finally getting through to a tech…told her not to BS me as I had a fair idea of things and finally got advised this…and it’s worked perfectly ever since! I simply put in: ACC followed by my account number in both the username and PW place. So far so good
Am having so much trouble myself. Have a Telstra modem that has worked perfectly with another provider (not Telstra) but when I finally did speak to someone from Agl about my drop out issues and poor connection, the response was it’s not an AGL modem so I can’t help you. Which is nonsense. Now I just want my login details for my account to try but can’t get through at all to anyone!!