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AGL contact

I don’t think I have ever had so much trouble contacting a company as I have had with these jokers at AGL. We have a credit with the company, almost 2K and all I want to do is have a refund from them and I cannot even get to discuss the option with them. After half an hour of waiting I got someone from the Phillipines and then the connection dropped out. Another thing is that the account lists my wifes name first but we both pay the bills, in fact I do the contact work and any payments for the e ...
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