About AntonySB

Hi Jayden, unfortunately this is not true "it's great to hear that our billing team were able to take care of things for you!" I received another bill today through my BPay View with a different amount and with a different due date. It is getting extremely confusing. I logged in to AGL portal and notice that the amount advised by the helpdesk people had changed (lucky for me I have screenshots to prove the changes) and a new bill issued with different amount and different due date. Not impressed ...

I have organised to have my bills paid directly through BPay View, to my shock the bill included the previous amount to be paid again even though I had already paid on time. Upon calling the call centre for AGL I was advised of the correct amount to pay and the person said it was some billing error. I requested for a amended bill with the correct amount to be sent and it is yet to be rectified. Is anyone experiencing the billing errors for this month? CheersAntony